In a saree house the relationship is the asset. A bridal customer returns for three more weddings; a wholesale buyer visits every season. ambar 27 keeps that relationship on the same record as the transactions, so the person calling the customer knows exactly what they bought, what they returned, and what they were shown last time.
The customer is a ledger: their invoices, returns, advances, gift cards, credit balance and statement all hang off the same record. Merge customers cleans up the duplicates that years of counter entry create, without losing history.
Most footfall does not convert on the day. Capturing the visit, what was shown, and who attended turns a lost afternoon into a follow-up list. Design enquiries record what a customer asked for that you did not have.
A calling list is only useful if it is prioritised and closed out. ambar 27 generates lists from behaviour — churn risk, purchase frequency, inactivity — and tracks called versus yet-to-call so the work is visible.
Indian retail customers do not open email. ambar 27 sends invoices, payment receipts, statements and campaign messages through WhatsApp Business as templated documents, triggered from inside the workflow rather than copied out of it.
Nothing here is a roadmap item. Every screen below ships in the product and is controlled by the same role permissions.
Customer analytics run on the transaction ledger, not a synced copy — so churn risk reflects the return that was processed this morning.
No. The customer record here is the ledger, the statement, the visit history and the outreach queue in one place. A separate CRM would need syncing, and the sync is what always breaks.
Yours. You connect your own WhatsApp Business account and phone number ID; ambar 27 sends through it using approved templates.
From purchase frequency, recency and value trend on the customer’s own history. It surfaces as a ranked list to work, not a black-box score you cannot question.
That is the point of the visit record. Capture the customer, what was shown through a selection, and the outcome — so the follow-up call has something to say.
A 45-minute working session on your store data — your categories, your GST profile, your counters. No slideware.