Customer are the king is what has been depicted in retail industry. Customer satisfaction is way too important to cater the needs in this digital era. We have developed unique approach to channelise the responses of feedback broadly in two categories – positive and negative feedbacks. Google and Facebook reviews links are sent to those who has given positive feedbacks given at the kiosk while billing and feedback form are sent to those who has given negative feedbacks.
This direct line of communication allows us to delve deeper into their concerns, understand their dissatisfaction, and most importantly, demonstrate our commitment to addressing and rectifying any issues.